Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy below, which applies to all orders made through our store.

Returns and Refunds

We accept returns and offer refunds only for items that are damaged, lost in transit, or have a misprint. To initiate a return or refund, please follow the guidelines below:

  1. Damaged or Misprinted Items
    If your item arrives damaged or with a misprint, please contact our customer service team within 7 days of receiving your order.

    • Required: A photo of the damaged or misprinted item must be provided via email to support@easterntideapparel.com
    • Once we receive the photo and confirm the issue, we will issue a full refund or replacement, depending on your preference and availability of stock.

  2. Item Lost in Transit
    If your item is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

    • Refunds or replacements will be processed once we have confirmation from the carrier that the item is lost.

  3. Garment Does Not Fit
    Unfortunately, we cannot offer refunds for items that do not fit. However, we are happy to offer store credit for the item.

    • Store Credit: You may request a store credit up to 30 days from the purchase date.
    • Required: Please email us at support@easterntideapparel.com
    • within 30 days of receiving your order with your request.
    • Please note that you are responsible for return shipping costs.

Return Process
To return an item, please follow these steps:

  1. Contact our customer service team at support@easterntideapparel.com within 7 days of receiving your order.
  2. Provide photos of any damaged, misprinted, or defective items and include your order number.
  3. Once your return request is approved, we will provide you with instructions on how to return the item.
  4. All returns must be shipped back to us within 7 days of receiving approval.

Return Shipping

  • For damaged, misprinted, or lost items, we will cover the cost of return shipping.
  • For size exchanges or items that do not fit, the customer is responsible for the return shipping costs.

Refunds
Refunds are available for damaged, lost, or misprinted items. Once your return is processed, refunds will be issued to your original payment method. Refunds for accepted returns will be processed within 7 business days.

Store Credit
Store credit can be issued for items that do not fit and are returned in accordance with the policy. Store credits will be issued in the form of a unique code that can be used on future purchases.

Important Notes

  • All returns and refund requests must be made within 30 days of purchase.
  • We cannot accept returns or issue refunds for items that are worn, washed, or not in their original condition.
  • Please ensure you receive shipping confirmation and tracking for any item being returned. We will not accept returns without these.

Thank you for understanding and for choosing to shop with us!